JOB PURPOSE
The main purpose of this role is to generate prospective clients by conducting tele marketing activities in branch level.
KEY JOB ACCOUNTABILITIES (KRAs)
- Conduct tele calling with a purpose to generate prospective clients for Global technologies
- Responsible for follow ups and coordination with the team to ensure the leads has been turned in to walk-ins/enrolled
- Responsible for generating reports
- Maintain accurate customer database
COMPETENCIES
Problem Solving and Decision Making
- Makes decisions based on detailed facts rather than assumptions
- Identifies problems and acts upon them
- Takes responsibility for decisions made
- Learns from mistakes and does not repeat them
- Explores issues to fully understand them before taking action
Planning & Organising
- Uses time and resources efficiently
- Organises work methodically with accuracy
- Keeps track of personal progress against agreed tasks
- Alerts others when deadlines are at risk
Achieving Results
- Focuses energy on agreed priorities
- Takes responsibility for achieving personal objectives
- Meets commitments and deadlines
- Identifies alternative ways of handling a task when facing challenges
Communication
- Listens carefully without interrupting
- Asks questions to clarify expectations and understanding
- Is approachable and receptive to differing view points
- Pro-actively shares appropriate knowledge and information with team members
- Checks spoken and written communication is understood
Team Working & Relationship Building
- Shows respect for individual and cultural differences
- Establishes and maintains constructive working relationships with others
- Willing to compromise to enable progress to be made
- Responds promptly and consistently to colleague and customer requests
- Supports agreed decisions
- Rapidly establishes rapport by listening, being friendly, patient and polite
- Ensures customer needs are met in a timely way, within his/her authority
- Tries to over-deliver where possible
- Builds trust and confidence of the customer by delivering on commitments made
- Talks about the organisation in a constructive and positive way when interacting with internal and external customers
- Ensures a positive first impression to customers
