Become a Expert & Specialization in Sales Associate
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About Sales Associate
Individuals in this position interact with customers to understand and service customer needs with specialization leading to maximization of businessin a retail environment.
Brief Job Description Individuals in this position interact with customers by giving specialized service and product demonstrations to maximise business in a retail environment whilst striving for continuous improvements in levels of services rendered.
Course Outline
Process credit applications for purchases
Help keep the store secure
Help maintain healthy and safety
Demonstrate products to customers
Help customers choose right products
Provide specialist support to customers facilitating purchases
Maximise sales of goods & services
Provide personalised sales & post-sales service support
Create a positive image of self & organisation in the customers mind
Resolve customer concerns
Organise the delivery of reliable service
Improve customer relationship
Monitor and solve service concerns
Promote continuous improvement in service
Work Effectively in a Retail Team
Work effectively in your organisation
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