Domestic IT Helpdesk Attended

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About Domestic IT Helpdesk Attended

Domestic IT Helpdesk Attendant in the IT-ITeS Industry is also known as a Helpdesk Executive, IT Support Executive, Technology Support Executive, Service Desk Executive, Helpdesk Coordinator.

AUDIENCE
Responsible for performing journey-level data entry work using a personal computer and appropriate software, entering, updating, researching, verifying and/or retrieving data into/from various systems, and ensuring the accuracy and confidentiality of information recorded.

Course Outline

Introduction To Computers

History of Computers; Computer Generations: First Generation, Second Generation, Third Generation, Fourth Generation and Fifth Generation
Types of Computers
Identifying of Computer components
Assembling of Computer
Types of software

Email Client Configuration

Understanding of Email client
Sending and receiving of emails using email clients
Configuration of Email client

Word Processing

Understanding of word processing
Understanding options available in word screen
Create and open new word document
Usage of keystrokes
Formatting of a document
Setting page layout and selecting of fonts.

Data Entry Operator Operational Skills

Types of skills need to have by Data entry operator
Understanding of work process
Understanding of customer service
Data entry operator life skills

Introduction To Networking

Understanding of Data Networking
Types of Networks
Understanding of wireless LAN
Types of network topology
Types of media used in computer networks
IP addressing

Server Hardware

Differentiate between Desktop, laptop, workstation and server machine
Types of servers
Identifying of server hardware components

Working With Spread Sheets

Usage of spread sheets
Identifying different parts/options available in workbook
Data Validation
Formulas and Functions

Manage Your Work To Meet Requirements

Communication Skills and the IT Professional
Relationship Between Communication Skills and Professional Behavior
Working with a Customer
Handling different types of customers
Employee Best Practices
Customer Satisfaction
Working with others
Organizing and taking responsibility
Documentation and Chain of Custody

Internet And Email

What is internet
How to get access to internet
Internet benefits
Importance of email in communication

Introduction To Data Entry Operations

Data entry only once
Data Forms
Data validation
Data entry rules and guidelines
Roles and responsibility of Data entry operator

Introduction To Network Security

Importance of network security
Describe types of security threats
Understanding of virus, worms, Trojans
Understanding of Adware, malware & spyware.
Data Backup
Understanding of wireless security

Maintain A Healthy, Safe And Secure Working Environment

General Safety in work environment
Electrical Safety in work environment
Fire Safety in work environment
Procedures to Protect
Equipment and Data
Equipment Disposal
Roles and Responsibilities of an employee during emergency situations

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